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Found 18 results for "booking"
Notification Problems
Technical Issues
...ogging out and back in Types of Notifications: - Booking confirmations and reminders - Provider assignment updates - Service completion notifications - Promotional offers (can be disabled) Still not receiv...
How to Book a Service
Bookings
Booking a home service through the Homejourney app takes just a few steps. To book a service: 1. Open the Homejourney app 2. Tap the Services tab at the bot...
How to Modify a Booking
Bookings
Need to change your booking? Here's how: 1. Go to Services tab 2. Find your booking and tap on it 3. Tap "Modify Booking" 4. Choose what to change: - Date and time - Numb...
Refund Policy
Payments & Refunds
...ssues: Contact support within 24 hours 3. Provide booking ID and reason Contact: +65 8851 6851 or support@homejourney.sg
Promo Codes and Discounts
Payments & Refunds
...How to Apply a Promo Code: 1. Add service to your booking 2. Proceed to payment step 3. Tap "Add Promo Code" 4. Enter your code and tap Apply 5. Discount reflects in total Types of Discounts: - First-time u...
Home Repair Services
Services
Homejourney offers reliable handyman and repair services. Electrical Repairs: - Light/Switch/Socket Repair: $40/item - Light Installation: $55/item - Switch/Socket Installation: $40/item - Heater Swi...
Handyman and Repair Services
Services
Homejourney does not currently provide handyman or general repair services. Services We Offer: - Aircon servicing (general servicing, chemical overhaul, gas top-up) - Professional cleaning (home clea...
Cleaning Services Overview
Services
...27/hour Standard housekeeping with minimum 3-hour booking. Includes vacuuming, mopping, dusting, bathroom, and kitchen cleaning. Important: Cleaners provide cleaning liquids only. Customers must provide equi...
Aircon Servicing Guide
Services
Homejourney offers comprehensive aircon services by certified technicians. Service Options: General Servicing - $22/unit Includes filter cleaning, coil inspection, drainage check, bearing lubricatio...
About Homejourney
General
...ed service providers - Transparent pricing - Easy booking through the app - Secure payments - Satisfaction guarantee Our Mission: To make home ownership and maintenance effortless for everyone in Singapore....
How to Check Your Booking Status
Bookings
View all your service bookings in one place: 1. Open the Homejourney app 2. Tap the Services tab (grid icon at bottom) 3. Your bookings are displayed at the top of the screen 4. ...
Payment Methods
Payments & Refunds
... checkout Rewards Points: - Earn points on every booking - Redeem points for discounts - Check your points in the Rewards tab When is Payment Collected? - Services: Payment at time of booking - Full amount...
Cancellation Policy
Bookings
...ce fee charged - No refund available To Cancel a Booking: 1. Go to Services tab 2. Tap on the booking you want to cancel 3. Tap "Cancel Booking" 4. Select a cancellation reason 5. Confirm cancellation Refu...
Location and Address Issues
Technical Issues
...gnal Saving Addresses: - Addresses from previous bookings are automatically saved - Select from saved addresses when booking - You can add a label (Home, Office, etc.)
Contact Support
General
... - Most issues can be resolved in the app - Check booking details in Services tab - View FAQs in Help section For Urgent Issues: - Service provider not showing up - Safety concerns during service - Payment ...
Moving Services Guide
Services
Homejourney provides professional moving services for residential and commercial needs. Service Options: Small Move (Studio/1-BR): $230/trip Suitable for studio or 1-bedroom. Includes 15ft truck, 2-...
How to Verify Your Email
Account
... account and enables important notifications like booking confirmations. After signing up: 1. Check your inbox for "Verify your Homejourney account" 2. Click the verification link in the email 3. You'll be ...
Viewing Invoices
Payments & Refunds
...ce to your email Invoice Information Includes: - Booking reference number - Service date and time - Service address - Itemized charges - Discounts applied - Payment method used - GST breakdown Invoices are...