Customer Reviews of Your Business: Replying to or Disputing a Review

A home services business can't post a public reply to a customer's review on Homejourney yet. The Business app, the business console on the website and the Business connector have no reply. To dispute or appeal a review, email support@homejourney.sg with the booking number and why. In the Business app, Settings, then Contact support, opens the same email.

How customers review your business:

• A customer reviews a booking only after it is completed: on the website, with "Leave a review" on the completed booking, or in the Homejourney app, in the Services tab.
• They give 1 to 5 stars, with an optional written review of up to 300 characters.
• Each booking takes one review, within 30 days of the service being completed. The customer cannot change it once it is sent.

What you can dispute:

• The review is for a booking that was not your business's, or the reviewer was not the customer.
• It is a duplicate or a fake review.
• It shows anyone's contact details, or abuse.
• Your rating was worked out wrongly.

A review is not removed only because you disagree with the customer's opinion of the job. Don't offer a customer a discount, refund or anything else to change or remove a review.

When you email support, give the booking number and say what is wrong with the review. Support checks it against the booking and tells you what it decided.

For how customers find and choose your business, see Getting More Jobs: How Customers Find Your Home Services Business.