Terms of Service

1. Acceptance of Terms

By accessing or using Homejourney's platform, website, and mobile applications (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

2. Services Description

Homejourney provides an online platform that connects property seekers with property agents, landlords, and property owners in Singapore. Our Services include property listings, agent directory, property search tools, home services marketplace, and communication channels between users.

3. User Accounts

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are solely responsible for all activities that occur under your account.
• You must provide accurate, current, and complete information during registration.
• You agree to promptly update your account information to keep it accurate and complete.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Listings and Content

• Users who post property listings must have the legal right to list such properties.
• All listings must be accurate, truthful, and comply with applicable laws and regulations.
• Homejourney reserves the right to remove, edit, or reject any listing for any reason without notice.
• You retain ownership of the content you post, but grant Homejourney a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content.
• Homejourney is not responsible for the accuracy of listings or other user-generated content.
• By using the Homejourney platform, agents agree that property listings they have on other platforms may be imported and displayed on Homejourney. Homejourney does not bear any responsibility for these imported listings.
• For listings pulled from other platforms to Homejourney, these will remain the exclusive property of the original listing agent. Homejourney will ensure that these listings are properly attributed to the original listing agent and are not misrepresented as being listed by other users.
• Homejourney acts as a neutral platform that facilitates property transactions and does not favor any particular user over others.

5. Agent Conduct and Obligations

• Real estate agents must hold valid licenses from the Council for Estate Agencies (CEA) in Singapore.
• Agents must provide accurate information about their credentials, experience, and affiliations.
• Agents must adhere to the Code of Ethics and Professional Client Care established by the CEA.
• Agents must respond to inquiries in a timely manner and honor scheduled appointments.
• Agents must disclose all relevant fees, commissions, and potential conflicts of interest.
• By creating an account on Homejourney, agents explicitly agree that property listings they maintain on other platforms may be imported to and displayed on Homejourney, with proper attribution to the original listing agent.
• Agents acknowledge that Homejourney bears no responsibility for the accuracy, completeness, or legality of imported listings, and that this responsibility remains with the original listing agent.
• Homejourney reserves the right to suspend or terminate agent accounts that violate these terms or are the subject of repeated substantiated complaints from users, such as reported conversations.

6. Prohibited Activities

• Creating false or misleading listings or impersonating others.
• Using the Services for any illegal purpose or in violation of any local, state, national, or international law.
• Harassing, threatening, or intimidating other users.
• Attempting to circumvent any security measures or technical limitations of the Services.
• Using automated systems or software to extract data from the Services (scraping) without Homejourney's prior written consent.
• Interfering with the proper working of the Services or placing an unreasonable load on the infrastructure.
• Posting discriminatory content based on race, ethnicity, gender, religion, age, sexual orientation, disability, or any other protected category.

7. Fees and Payments

• Homejourney may offer both free and paid services.
• For premium features, subscription fees will be clearly displayed before purchase.
• All payments are processed through secure third-party payment processors.
• Subscription fees are non-refundable except where required by law.
• Homejourney reserves the right to modify pricing with notice to users.

Home-service providers

Homejourney keeps 15% of each home-service job's price (8% on an eligible repeat booking, when the same customer books the same business again within 12 months of a completed job), and the business keeps the rest. The take-home is payable 14 days after the job is marked done and the customer's payment is collected, on the next Tuesday or Friday payout date; an owner or manager confirms the payout in Homejourney Business and Stripe pays it to the business's bank account. The customer's booking fee and Homejourney promotions never reduce it, and any Stripe payout fee is listed on the statement. On a S$100 job, Homejourney keeps S$15 and the business gets S$85. There is no subscription to join or to use Homejourney Business. See what Homejourney keeps, and when you get paid.

8. Intellectual Property Rights

• The Homejourney platform, including its logo, design, text, graphics, and other content created by Homejourney, is protected by copyright, trademark, and other laws.
• You may not copy, modify, create derivative works, publicly display or perform, sell, or exploit any content from the Services without explicit permission.
• If you believe content on our platform infringes your copyright, please contact us with details of the alleged infringement.

9. Privacy and Data Protection

• Your use of Homejourney is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
• We comply with the Personal Data Protection Act (PDPA) in Singapore regarding the collection, use, and disclosure of personal data.
• We implement appropriate security measures to protect personal data under our control.

10. Limitation of Liability

• Homejourney provides the Services on an "as is" and "as available" basis, without warranties of any kind.
• We do not guarantee the accuracy, completeness, or reliability of any content or listings.
• We are not responsible for any loss or damage resulting from your use of the Services or any transactions conducted through our platform.
• We are not liable for any disputes between users, including between property seekers and agents.
• Our maximum liability for any claim arising from the use of our Services shall not exceed the amount you paid to us, if any, in the preceding six months.

11. Indemnification

You agree to indemnify, defend, and hold harmless Homejourney, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of any rights of another.

12. Termination

• You may terminate your account at any time by following the instructions on our platform.
• We may suspend or terminate your access to the Services at any time for any reason without notice.
• Upon termination, your right to use the Services will immediately cease.
• All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Changes to Terms

Homejourney reserves the right to modify these Terms at any time. We will provide notice of significant changes through the Services or by other means. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Singapore. Any dispute arising from these Terms or the Services shall be resolved exclusively in the courts of Singapore.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect.

1. WHO DOES WHAT

• 1.1 Homejourney runs a marketplace where independent businesses offer home services. Homejourney does not perform the services itself. The service provider named on your booking does the job with its own staff and equipment, and its price is the price shown on the booking.
• 1.2 When you book, your contract for the service is with the named service provider. These Part B terms, together with Part A, are your agreement with Homejourney for arranging the booking, taking payment for it and handling any problem with it.
• 1.3 Homejourney may choose the service provider for your booking from the vetted providers able to do the job at the time you pick. Before you confirm, the booking shows you the provider's name and the total you will pay.

Definitions:

• (a) Customer or you: the person who books a home service through Homejourney.
• (b) Provider: the independent business named on a booking that performs the service.
• (c) Booking: a request for a service, made through Homejourney's website, apps or AI connections, for a scope, price, address and time.
• (d) Service Price: the price of the service shown on the booking, including GST where the Provider charges it.
• (e) Booking Fee: Homejourney's fee for arranging the booking, shown separately before you confirm.

2. BOOKINGS

• 2.1 Each service's page shows what the service includes and excludes. The Provider does the work in that scope.
• 2.2 A booking is confirmed when a Provider accepts it. If no Provider accepts it in time, the booking closes and you are not charged.
• 2.3 Extra work, add-ons or parts outside the booked scope need a separate price that you approve in Homejourney before the work is done.

3. PRICES AND PAYMENT

• 3.1 Prices are in Singapore dollars. You pay the Service Price and the Booking Fee, and Homejourney shows both before you confirm. There is no separate card surcharge.
• 3.2 Homejourney takes payment for the booking on the Provider's behalf through its payment processor, Stripe, and pays the Provider its share after the job. Paying Homejourney settles what you owe the Provider for that booking.
• 3.3 Your card is not charged when you book. Homejourney may place a temporary hold on it before the service, and charges it after the Provider records the job as done. Where you pay by PayNow, Homejourney tells you when payment is due before you confirm.
• 3.4 If your payment method fails before the service, Homejourney asks you to update it, and may cancel the booking without charge if it is still not paid 24 hours before the start. If payment for a completed job fails, the amount remains due and Homejourney may try the charge again.

4. KEEPING A BOOKING ON HOMEJOURNEY

• 4.1 While a booking is open, you and the Provider may contact each other directly to arrange access and timing. A booking is open until the job is done or cancelled, payment and any refund are final, the 48-hour reporting period in section 8 has passed, and any problem report is resolved.
• 4.2 While a booking is open, every price change, add-on, reschedule, cancellation, refund and payment for that job goes through Homejourney. Neither you nor the Provider may ask for or accept payment for that job outside Homejourney.
• 4.3 Once a booking has closed, you are free to deal with the Provider directly. Work you arrange outside Homejourney is between you and the Provider, and Homejourney's payment record, support and section 8 do not cover it.

5. CUSTOMER RESPONSIBILITIES

• 5.1 You give an accurate address, scope and contact details, and access to the premises at the booked time. Where the service needs it, someone aged 18 or over is present.
• 5.2 You tell the Provider in advance about anything that affects the work or its safety, such as hazards, pets, allergies or items that must not be touched.
• 5.3 You keep the workplace safe and treat the Provider's staff with respect. Homejourney may refuse or cancel bookings, and suspend accounts, for abuse, harassment or unsafe conditions.

6. SERVICE PROVIDERS

• 6.1 Each Provider is an independent business, not Homejourney's employee. It employs or engages its own staff and is responsible for their pay, CPF, leave, work passes and work injury compensation insurance.
• 6.2 Homejourney requires each Provider to hold at least S$1 million public liability insurance and the licences its services need, and checks the policies and licences each Provider gives it.
• 6.3 The Provider is responsible for the quality and safety of its work and for loss or damage its staff cause.

7. CANCELLATION AND RESCHEDULING

• 7.1 For all services, the Customer must notify Homejourney of any cancellation through our app, website or WhatsApp. Cancelling before a Provider accepts the booking is free. Each service provider publishes its own cancellation window, shown on the booking before payment and kept with the booking. A cancellation inside that window is a last-minute cancellation.
• 7.2 If the Provider's staff arrive and cannot do the job because no one lets them in, or because the premises are not safe to work in under section 5, it counts as a last-minute cancellation.
• 7.3 For a last-minute cancellation, Homejourney charges the cancellation fee in the provider's terms shown on the booking, never more than the quoted price (inclusive of GST). The app shows the fee before the Customer confirms. Where a booking shows no provider cancellation terms, cancelling before the service starts is free. Homejourney does not keep the Booking Fee on a cancelled booking.
• 7.4 If the Provider cancels or does not turn up, you pay nothing. Homejourney refunds anything already charged, including the Booking Fee, or, if you agree, finds another Provider at the same price.
• 7.5 A reschedule is requested through Homejourney and takes effect once the Provider accepts the new time. A change to the scope, address or timing that changes the price needs your approval first.
• 7.6 A booking is always charged under the cancellation terms shown when it was made.

8. PROBLEMS WITH A SERVICE

• 8.1 If a job is incomplete, defective, not what was booked, or causes damage, report it through the app, the website or [email protected] within 48 hours of the job being marked done, with photos or other evidence where you have them. This reporting period does not limit your rights under Singapore law, claims for defects that appear later, or a longer warranty for the service.
• 8.2 The Provider gets the first chance to respond and, where it can, to fix the problem within three business days at a time you agree. Fixing work within the booked scope costs you nothing more.
• 8.3 Homejourney may deal with the problem directly instead, for example for safety, harassment, fraud, repeated failure, a Provider who cannot be reached, or loss of trust.
• 8.4 The outcome may be a completed fix, a partial or full refund, a replacement Provider, or a decision with reasons that no remedy is due. Homejourney may hold the Provider's payment for that booking until the report is resolved.
• 8.5 There is no single warranty for all services. Where a service comes with a warranty, such as on aircon work, its details on Homejourney or the Provider's terms say how long it lasts and what it covers.

9. LIABILITY

• 9.1 The Provider is liable to you for the service and for loss or damage caused by its staff, and claims for such loss go to the Provider and its insurer. Homejourney helps you make such a claim through section 8.
• 9.2 Homejourney is responsible for arranging the booking, taking and refunding payment, and handling problem reports as these terms say. To the extent the law allows, Homejourney's total liability for a booking is limited to the amount you paid for it, and Homejourney is not liable for indirect or consequential loss.
• 9.3 Nothing in these terms limits any liability, or any right you have, that Singapore law does not allow to be limited.

10. PERSONAL DATA

• 10.1 Homejourney gives the Provider only what it needs to do the job, such as your name, address, contact details and the booking details. The Provider may use them only for that booking and its follow-up.
• 10.2 Homejourney handles your personal data under the Personal Data Protection Act 2012 and its Privacy Policy.

11. DISPUTES

• 11.1 Please contact Homejourney first, through the app or [email protected], so the problem can be resolved under section 8.
• 11.2 If it is not resolved, you may bring a claim in the Small Claims Tribunals or the courts of Singapore. These terms are governed by Singapore law.

12. EVENTS OUTSIDE ANYONE'S CONTROL

• 12.1 Neither Homejourney nor the Provider is liable for a delay or failure caused by events beyond its reasonable control, such as severe weather, a pandemic or government orders. If a booking cannot go ahead because of such an event, you may cancel it free, with a full refund.

13. CHANGES TO THESE TERMS

• 13.1 Homejourney may change these terms by publishing a new version on this page. A change applies to bookings made after it is published; a booking you have already made keeps the terms, prices and cancellation terms shown when you made it.
• 13.2 If any part of these terms cannot be enforced, the rest still applies.

1. Free Licence

Homejourney lets you show its valuation estimates on your website or app, free, through the valuation widget or the Platform API. We can withdraw this at any time.

2. Attribution

Every estimate you show keeps "Estimate by Homejourney" with its link, and the disclaimer, unchanged. The widget does this for you.

3. No Resale

Do not sell, license or charge for estimates, or put them in a paid data product.

4. Storage

Do not keep an estimate for more than 30 days or build a database of estimates.

5. No Bulk Collection

No scraping, automated bulk lookups, or getting around per-key limits.

6. Not a Valuation

Estimates are automated, not a licensed valuer's valuation. Do not present them as one or as advice for a loan, sale or legal decision.

7. Your Keys

Bind keys to your own sites. You are responsible for use under your keys.

8. Enforcement

We may change limits, or suspend or revoke a key at any time, at once on a breach. We may update these terms; using a key after notice means you accept them.

9. As Is

Estimates come with no warranty, and to the extent the law allows, Homejourney is not liable for decisions made on them.

For any questions, concerns, or communications regarding these Terms and Conditions or the services provided, please contact Homejourney using the following details:

• Company Name: Homejourney Pte. Ltd.
• Email: [email protected]
• Website: www.homejourney.sg

Customers are responsible for providing up-to-date contact details and ensuring that Homejourney has accurate information for communication purposes.