Cancellation Policy

Each service provider publishes its own cancellation terms. You see them on the booking before you pay, and they stay with your booking. You can cancel a booking on the Homejourney website or in the app.

Free Cancellation (Full Refund):

• Before the provider's cancellation window. Each provider sets its own window and fee, and your booking shows them before you pay.
• Any time before the provider accepts your booking
• Before the service starts, for bookings that show no provider cancellation terms

Last-Minute Cancellation (Inside the Provider's Window):

• The provider's cancellation fee applies
• The fee is never more than the service price, and the rest of your payment is refunded
• The website and the app show the fee before you confirm
• If the provider arrives but cannot carry out the service, for example because no one is home to let them in, it counts as a last-minute cancellation

To Cancel a Booking on the Website:

1. Go to homejourney.sg/dashboard/bookings and sign in
2. Find the booking and click "Cancel booking"
3. Select a cancellation reason and click "Cancel booking"
4. If a fee applies, check the amount and click "Cancel and pay"

Some cancellations go to our team for review first. The booking then shows "Cancellation sent for review" and stays in place until we decide.

To Cancel a Booking in the App:

1. Go to the Services tab
2. Open the booking you want to cancel
3. Open the booking menu and tap "Cancel booking"
4. Select a cancellation reason
5. If a fee applies, check the amount and tap "Cancel and pay"

To keep the booking but move it to another date or time, see How to Modify a Booking.

Refunds are processed to your original payment method.