How to Modify a Booking

Need to change your booking? You can move it to another date and time on the Homejourney website or in the app, once the provider has accepted it.

On the website:

1. Go to homejourney.sg/dashboard/bookings and sign in
2. Find the booking and click "Change date or time"
3. Pick one of the provider's open times and click "Move booking"
4. If a fee applies, check the amount and click "Move and pay"

In the app:

1. Go to the Services tab
2. Open your booking
3. Open the booking menu and tap "Change Date & Time" or "Change Quantity"

Moving to a New Date and Time:

• Pick one of the provider's open times. Your booking keeps its price.
• Moving is free before the provider's cancellation window. Each provider sets its own window and fee, and your booking shows them before you pay.
• Inside the window, the provider's late-change fee applies, the same as its cancellation fee. The website and the app show the fee before you confirm, and it is taken from the amount held on your card.
• Some bookings send your new time to the provider instead, who confirms or declines it. The app tells you which applies when you change the time.
• A booking can't be moved once the provider is on the way or the work has started.

Changing the Quantity (in the app):

• Your request goes to the provider, who confirms or declines it
• If the price goes up, you pay the difference in the app once the provider confirms

To change the service address, contact support with your booking ID.

To cancel instead, see Cancellation Policy.

You'll receive a confirmation by email.