Our refund policy ensures fair treatment for all customers:
Eligible for Full Refund:
Cancellation more than 48 hours before serviceService not provided as bookedProvider no-showPartial Refund:
Cancellation 24-48 hours before: Minus $20-50 feeCancellation under 24 hours: Up to 50% feeQuality issues: Case-by-case reviewNot Eligible for Refund:
Customer no-showService completed as bookedCancellation after service startedRefund Timeline:
Processing time: 5-7 business daysCredit card: Additional 5-10 days to appearPayNow: 1-3 business daysWallet credit: InstantHow to Request a Refund:
1. For cancellations: Cancel in the app (automatic)2. For quality issues: Contact support within 24 hours3. Provide booking ID and reasonContact: +65 8851 6851 or support@homejourney.sg
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