Refund Policy

Our refund policy ensures fair treatment for all customers:

Eligible for Full Refund:

• Cancellation before the provider's cancellation window shown on your booking
• Cancellation before the service starts, for bookings that show no provider cancellation terms
• Service not provided as booked
• Provider no-show

Partial Refund:

• Cancellation inside the provider's window: the provider's cancellation fee is kept (for Luce, 50% of the service price) and the rest is refunded
• Quality issues: Case-by-case review

Not Eligible for Refund:

• Customer no-show
• Service completed as booked
• Cancellation after service started

Refund Timeline:

• Processing time: 5-7 business days
• Credit card: Additional 5-10 days to appear
• PayNow: 1-3 business days
• Wallet credit: Instant

How to Request a Refund:

1. For cancellations: Cancel in the app (automatic)
2. For quality issues: Contact support within 24 hours
3. Provide booking ID and reason

Contact: +65 8851 6851 or support@homejourney.sg