Introductions from Home Services Shops: Allow or Stop Them on a Service Request

When you ask Homejourney for a service, such as aircon servicing, you choose whether shops that offer it near you can introduce themselves. Introductions are off unless you turn on "Let shops that offer this service near you introduce themselves." on that request. Each shop can then send you one message on Homejourney, and your phone and email stay hidden unless you reply. To stop shops sending you introductions, request the service again with the switch off.

Where the switch is:

• In the Homejourney app: when a service shows "No verified providers yet", the form under it asks when you need it and for an optional postal code, and has the switch. The switch is off each time the form opens. Press Request this service.
• With your AI assistant: ask it to request the service and allow introductions. It changes the setting only when you ask.

Who can introduce themselves:

• Only home services businesses on Homejourney Pro that offer the service you asked for and serve your postal district. If you leave out the postal code, only businesses that serve all of Singapore can.
• Only for 30 days after you asked, or last asked again.
• Each business can send you one introduction at a time: a single message about the service.
• Before you reply, they never see your name, district, timing or contact details.
• Shops reach you only through a service request where you allowed it. Your saved property searches and your bookings never let a shop introduce itself.

Where introductions arrive:

• On the website: Messages in your dashboard, under Shop introductions. Each shows the shop's logo and name, the service and the message.
• In the Homejourney app: your Inbox, under Introductions, which shows while one is waiting.

What each button does:

• Reply: write your reply and send it. This opens a Homejourney chat with the business. Your phone and email stay hidden unless you share them there.
• Not interested: removes the introduction. That business will not introduce itself to you again.
• Block: asks you first, then removes it. That business cannot introduce itself to you again.
• Report: asks you first, then removes it and sends it to our support team to review. That business cannot introduce itself to you again.

The business sees "Not interested" whichever of the three you choose, so it cannot tell that you blocked or reported it.

How to stop introductions:

• In the Homejourney app, request the service again with the switch off, or ask your AI assistant to stop introductions for that service.
• Each service you asked for has its own switch.
• Introductions you already received stay in your inbox until you answer them.

Introductions from owners, landlords and agents work through your saved searches instead. See Introductions from Owners, Agents and Shops: Allow or Stop Them on a Saved Search.