Search Help Articles
Found 16 results for "services"
Notification Problems
Technical Issues
Not receiving notifications? Here's how to fix it: Step 1: Check Device Settings iPhone: 1. Settings > Notifications > Homejourney 2. Enable "Allow Notifications" 3. Turn on Banners, Sounds, and Badg...
How to Book a Service
Bookings
...a service: 1. Open the Homejourney app 2. Tap the Services tab at the bottom of the screen 3. Select your service type: Aircon, Cleaning, or Moving 4. Choose the specific service you need 5. Enter the quantit...
How to Modify a Booking
Bookings
...eed to change your booking? Here's how: 1. Go to Services tab 2. Find your booking and tap on it 3. Tap "Modify Booking" 4. Choose what to change: - Date and time - Number of units/hours - Service a...
Refund Policy
Payments & Refunds
Our refund policy ensures fair treatment for all customers: Eligible for Full Refund: - Cancellation more than 48 hours before service - Service not provided as booked - Provider no-show Partial Ref...
Promo Codes and Discounts
Payments & Refunds
Save money with promo codes and discounts: How to Apply a Promo Code: 1. Add service to your booking 2. Proceed to payment step 3. Tap "Add Promo Code" 4. Enter your code and tap Apply 5. Discount re...
Home Repair Services
Services
Homejourney offers reliable handyman and repair services. Electrical Repairs: - Light/Switch/Socket Repair: $40/item - Light Installation: $55/item - Switch/Socket Installation: $40/item - Heater Switch: $...
Handyman and Repair Services
Services
... not currently provide handyman or general repair services. Services We Offer: - Aircon servicing (general servicing, chemical overhaul, gas top-up) - Professional cleaning (home cleaning, move-in/out, sprin...
Cleaning Services Overview
Services
Homejourney offers professional cleaning services for every need. Service Options: Regular Home Cleaning - $27/hour Standard housekeeping with minimum 3-hour booking. Includes vacuuming, mopping, d...
Aircon Servicing Guide
Services
Homejourney offers comprehensive aircon services by certified technicians. Service Options: General Servicing - $22/unit Includes filter cleaning, coil inspection, drainage check, bearing lubricat...
About Homejourney
General
Homejourney is Singapore's home services super app. What We Offer: Property Services: - Property search and discovery - Market analysis tools - Mortgage calculators - Agent connections Ho...
How to Check Your Booking Status
Bookings
...ne place: 1. Open the Homejourney app 2. Tap the Services tab (grid icon at bottom) 3. Your bookings are displayed at the top of the screen 4. Tap any booking to see full details Booking Statuses: - Pending...
Payment Methods
Payments & Refunds
... in the Rewards tab When is Payment Collected? - Services: Payment at time of booking - Full amount charged upfront - Refunds processed if cancelled within policy Payment Security: - All transactions are en...
Cancellation Policy
Bookings
...o refund available To Cancel a Booking: 1. Go to Services tab 2. Tap on the booking you want to cancel 3. Tap "Cancel Booking" 4. Select a cancellation reason 5. Confirm cancellation Refunds are processed t...
Contact Support
General
...be resolved in the app - Check booking details in Services tab - View FAQs in Help section For Urgent Issues: - Service provider not showing up - Safety concerns during service - Payment problems Contact us ...
Moving Services Guide
Services
Homejourney provides professional moving services for residential and commercial needs. Service Options: Small Move (Studio/1-BR): $230/trip Suitable for studio or 1-bedroom. Includes 15ft truck, 2...
Viewing Invoices
Payments & Refunds
...ew Invoices: 1. Open the Homejourney app 2. Go to Services tab (grid icon) 3. Scroll down to find the "Invoices" section 4. Tap any invoice to view details Invoice Features: - View itemized breakdown - Downl...