Introductions from Matching Owners, Landlords and Agents: Allow or Stop Them on a Saved Search

As a buyer or renter, you choose for each saved search whether owners, landlords and agents whose listing matches it can introduce themselves to you. Introductions are off unless you turn on "Let matching owners, landlords and agents introduce themselves." on that search. Each can then send you one message on Homejourney, and your phone and email stay hidden unless you reply. Turn the switch off at any time to stop agents and owners sending you introductions.

Where the switch is:

• On the website: open Saved listings in your dashboard. Each search under Saved searches has its own switch.
• In the Homejourney app: open Profile, then Saved & Activity, then Alerts. Each search has its own switch.
• With your AI assistant: ask it to allow or stop introductions for a saved search. It changes the setting only when you ask.

Who can introduce themselves:

• Only owners, landlords and agents on Homejourney Pro whose live listing matches your search now. Home services shops never use your saved searches: they can introduce themselves only on a service request where you allow it. See Introductions from Home Services Shops: Allow or Stop Them on a Service Request.
• Each can send you one introduction at a time: a single message about their listing.
• Before you reply, they never see your name, your search or your contact details. They only know that someone whose search matches received it.
• An agent's introduction shows their name and CEA registration number. An owner's or landlord's shows "The owner" or "The landlord". One written with help from an AI shows "Drafted with an AI assistant".

Where introductions arrive:

• On the website: Messages in your dashboard, under Introductions, above your chats.
• In the Homejourney app: your Inbox, under Introductions, which shows while one is waiting.

What each button does:

• Reply: write your reply and send it. This opens a Homejourney chat about the listing with the person who wrote. They see your display name in the chat. Your phone and email stay hidden unless you share them there.
• Not interested: removes the introduction. They will not introduce themselves to you again.
• Block: asks you first, then removes it. They cannot introduce themselves to you again.
• Report: asks you first, then removes it and sends it to our support team to review. They cannot introduce themselves to you again.

The person who wrote sees "Not interested" whichever of the three you choose, so they cannot tell that you blocked or reported them.

How to stop introductions:

• Turn off the switch on the saved search, or delete the search. Your AI assistant can also pause a saved search, which stops them too.
• Each saved search has its own switch, so turn it off on every search where you don't want them.
• Turning off a search's daily alerts, or Stop all alerts, does not stop introductions. Use the introductions switch.
• Introductions you already received stay in your inbox until you answer them.

Want to ask agents for help instead? Find an Agent and Get Proposals explains how to get proposals from agents.