Why Your Agent Registration Went Back to Pending

If your agent registration on Homejourney was approved before but is now pending, and your profile is gone from search, this is why and how to get it back.

Every approved agent on Homejourney is now checked against Myinfo, so a profile and its listings always belong to the agent named on them. On 23 October 2026, agents approved before that check moved back to pending. Until they are approved again, their profiles do not show in Homejourney search, and they cannot add listings with Homejourney Pro.

To be approved again:

1. Go to homejourney.sg/for-agents and tap Verify with Singpass. If you are signed out, you sign in first.
2. We match your Myinfo name with the CEA register, and approve you straight away when it matches one active registration.
3. Your profile shows again, and viewing requests that buyers and tenants sent for your listings reach you.

If your Myinfo name does not match one active CEA registration, the screen says what did not match, with a way to try again or email support. Agent Verification Results explains each result, such as a CEA registration not found, expired or matching more than one agent, and what to do.

You do this once. Getting Started as a Property Agent has what approved agents get and the price of Pro.