Reply to a Viewing Request as an Agent: Confirm, Decline or Reschedule

When someone has requested a viewing of your listing, reply to the viewing request in the Homejourney Agent app: accept one of the times asked for to confirm the viewing, decline it with a reason, or reschedule by suggesting another time. Seeing who is asking and replying needs Homejourney Pro. Get the Homejourney Agent app on the App Store or Google Play.

Where to find requests:

• Open the Schedule tab, then Incoming Requests. A new request also sends you a notification that opens it.
• Each request shows the listing, the times asked for and, for an HDB flat, the requester's answer to its eligibility question.

How to reply:

• Accept: pick one of the times asked for and confirm. The viewing is added to your calendar and the requester is told it is confirmed. If that time is no longer free, for example outside your viewing hours or too close to another viewing, the app says why: pick another time or reschedule.
• Decline: type a reason and tap Decline. The requester sees your reason.
• Reschedule: choose a new date and time and tap Propose Reschedule. The requester gets your new time.
• Message: write to the requester before you decide.

When the requester asks for new times on a viewing you already confirmed, the request comes back to Incoming Requests and the confirmed time holds until you reply. Accept one of the new times to move the viewing, or tap Keep time and say why the new times don't work.

Reply within 72 hours. A request you leave unanswered expires, and the requester is told.

Replies happen in the Agent app; the website has no page to answer viewing requests on. Your connected AI assistant can accept, decline or suggest up to three other times once you confirm the exact reply.