Agent Verification Results: CEA Registration Not Found, Expired, Not Started or More Than One Match

When you verify as a property agent with Singpass, we match your Myinfo Principal Name with the CEA register. If it does not match one active CEA registration, because no record is found, your registration has expired or not started, or more than one record matches, the verify screen says which and what to do. Each result is below. Get the Homejourney Agent app on the App Store or Google Play.

The screen also shows the name we searched the CEA register for, the CEA record we found (its registration number, agency and dates) and when our copy of the CEA register was last updated. Our copy updates weekly. To match again, tap Retry CEA match on the verify screen, on the web or in the Agent app.

No CEA record under your name
No CEA salesperson record exactly matches your Myinfo Principal Name.

• Registered with CEA recently? Our copy of the register updates weekly, so check again next week.
• Look up how your name is written on the CEA public register. If your CEA record uses a different name, email support.
• Used the wrong Singpass account? Retrieve your Myinfo again. You confirm your identity again before we recheck the CEA register.

Your CEA registration is not active
The CEA register shows that your registration under this name has ended. Renew it through your estate agency, then check again after our copy of the register updates (weekly).

Your CEA registration has not started
Your registration under this name starts on a future date, which the screen shows. Check again once it begins.

More than one CEA record matches
Several active CEA records share your Principal Name, so we cannot pick one automatically. Email support and we will link the right one.

Your CEA registration is already in use
Your matching CEA registration is linked to another Homejourney account. Sign in with that account, or email support if it is not yours.

This account has a different CEA registration
This account is already linked to a different CEA registration number. Email support to update it.

To email support, tap Email support on the verify screen, or write to support@homejourney.sg. Until you are verified, you can keep using Homejourney to buy, rent or sell.

You verify at homejourney.sg/for-agents with Verify with Singpass, or in the Homejourney Agent app. Getting Started as a Property Agent has what verified agents get.