App Crashing or Freezing

If the Homejourney app crashes or freezes, try these steps:

Quick Fixes:

1. Force close the app:

- iPhone: Swipe up from bottom and swipe the app away
- Android: Tap recent apps button and swipe the app away

2. Wait a few seconds and reopen the app

3. If still frozen, restart your phone

If Issues Persist:

1. Check for app updates:

- iPhone: App Store > Search "Homejourney" > Update
- Android: Play Store > My Apps > Update

2. Clear app cache (Android only):

- Settings > Apps > Homejourney > Storage > Clear Cache

3. For iPhone, delete and reinstall the app

4. Check your internet connection is stable

Supported Devices:

iPhone: iOS 13 or later

Android: Version 8.0 or later

Tablets: iPad and Android tablets supported

Still having issues? Contact us with:

Your device model (e.g., iPhone 15, Samsung S24)

App version (shown at bottom of Account tab)

What you were doing when the crash occurred

Screenshot of any error message

WhatsApp Support: +65 8851 6851