App Crashing or Freezing

If the Homejourney app crashes or freezes, try these steps:

Quick Fixes:

1. Force close the app:
   • iPhone: Swipe up from bottom and swipe the app away
   • Android: Tap recent apps button and swipe the app away
2. Wait a few seconds and reopen the app
3. If still frozen, restart your phone

If Issues Persist:

1. Check for app updates:
   • iPhone: App Store > Search "Homejourney" > Update
   • Android: Play Store > My Apps > Update
2. Clear app cache (Android only):
   • Settings > Apps > Homejourney > Storage > Clear Cache
3. For iPhone, delete and reinstall the app
4. Check your internet connection is stable

Supported Devices:

• iPhone: iOS 13 or later
• Android: Version 8.0 or later
• Tablets: iPad and Android tablets supported

Still having issues? Contact us with:

• Your device model (e.g., iPhone 15, Samsung S24)
• App version (shown at bottom of Account tab)
• What you were doing when the crash occurred
• Screenshot of any error message

WhatsApp Support: +65 8851 6851